Positive Persistence Beats Resistance Every Time- MINDFUL MAGIC from Debra Gould and Associates, Inc. Volume 1, No. 2 © 2017 WELCOME to the second issue of DGAI e-zine MINDFUL MAGIC, that kicked off last month. I work with companies that want their teams to work together better and improve the quality of customer service. Enjoy our second issue and please provide any feedback or questions you may have to: djgould@gouldassoc.com. Sincerely, Debra Gould A Moment for Customer Se