| Management Development
Debra Gould & Associates programs are creative, interactive, effective, enjoyable and educational, and will teach you the skills necessary to reach your achievable goals. The session will be planned for handout material, exercises, activities and interactive questions and answers.
Diversity Defined and Managed Through Cultural Thinking
Upon completion of the Diversity Workshop, participants will exhibit an awareness of what perpetuates conscious and unconscious discrimination, identify the personal changes needed for valuing differences, and using the knowledge and awareness to improve working relationships in a diverse workplace.
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Employment Interviewing - Planning, Conducting and Documenting Interviews
The purpose of this course is to provide participants with an understanding of basic interviewing techniques in obtaining sufficient, competent, and relevant evidence in an audit. This course will help improve participants' interviewing skills and will focus on interviewing as a methodology for auditing. Topics will include interviewing instruments, question content, wording, sequencing, interviewer bias, and recording responses.
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Prevention and Handling of Sexual Harassment
This workshop examines the relationships between males and females in the workplace. It defines Sexual Harassment, articulates Management's and Supervisory responsibility, as well as ways to handle complaints and investigations.
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Performance Planning and Review
A sound performance evaluation has its purpose well defined, is based on relevant and accurate information, and is complete. No important information has been left out. This course will provide supervisors with practical guidance in preparing for and giving performance appraisals.
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Professional Ethics
This course will familiarize participants with the standards of ethical conduct against which their actions as employees will be measured. Topics will include conflicts of interest, disclosure of confidential information, discrimination, financial disclosure, gifts and extra compensation, incompatible employment, political activity, and misuse of public resources for personal gain.
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Substance Abuse Training
Recognizing Substance Abuse
The main objective of this course is to provide information to the supervisors to aid in the recognition of warning signs of substance abuse. Additional objectives are to review the office policies and procedures and the supervisor's role should substance abuse be recognized.
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Managing Change
"Where There's Change There's Opportunity"
Change has changed---in its magnitude, the approach required to handle it, and the shortened time of the effectiveness of our responses to it. This course is designed to aid participants in recognizing and preparing for change, understanding its impact, and building skills to aid in the management of change.
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Debra Gould & Associates programs are creative, interactive, effective, enjoyable and educational, and will teach you the skills necessary to reach your achievable goals. The session will be planned for handout material, exercises, activities and interactive questions and answers.
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Goal-Setting
What Do You Want for Yourself
The idea of planning your life should not overwhelm you, goal-setting should be GREAT FUN! You are the only who knows what you really want, so make sure your plans are loaded with things you want for yourself! You will learn how to set and achieve your goals in the areas of money, family, health, self-improvement, personal development and rewards.
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Budget Analysis - How to tell the "Good" from the "Bad"
This course is designed to provide an overview of the fundamentals of financial budget analysis. Basic accounting and financial terminology and concepts are introduced and practiced. The fundamentals of strategic planning, cost concepts, and operating and capital budgeting are presented. Issues surrounding the development and management of budgets are examined. Emphasis is placed on techniques used in the development of financial thought and financial decisions, and risk-return relationships. Topics covered include the accounting environment, financial statements, financial planning, and internal controls.
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Dealing with Difficult People
The purpose of this course is to give each participant practical knowledge of coping with difficult people. People are fascinating and fun most of the time. "Working with people is difficult, but not impossible."
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Conflict Resolution
How to Handle Conflict and Maintain Emotional Sanity
In today's world, survival is dependent upon strong conflict resolution skills. The tension that exists when people or organizations have conflicting or competing goals is on the increase. This course is designed to aid participants in recognizing conflict, understanding its impact, and building skills to aid in maintaining emotional control. Keys and tips for recognition and defusing of explosive situations are offered in this seminar.
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Problem Solving
This course will teach participants how to identify and diagnose a problem, generate and evaluate alternatives, implement actions, and monitors the results. These problem solving techniques can be applied to work related and personal problems.
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Project Management
Project Management is the art of achieving project goals and objectives while balancing the budget, schedule and work content of the project with the resources provided.
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Negativity in the Workplace
"Dealing with Workplace Negativity"
This course presents the concepts of what makes negative people the way they are and what you can do about them. If anything, what can you do to give them a cue. How to safeguard yourself from catching their "virus."
This training is ideal for organizations undergoing change of any kind including excessive turnover, poor public image, restructuring, re-engineering or emotional polluters. Ideal training for people and teams dealing with workplace transitions that can trigger negativity.
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Leadership Training
How to be an Effective Leader
In effective organizations, leadership is exhibited at all levels. The most successful companies understand that leaders are developed, and invest in their people through training, education, and mentorship to foster leadership evolution. This workshop will address leadership development, personal growth, and actions that influence others.
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Debra Gould & Associates programs are creative, interactive, effective, enjoyable and educational, and will teach you the skills necessary to reach your achievable goals. The session will be planned for handout material, exercises, activities and interactive questions and answers.
Communications - "How to Be Assertive Without Being Demanding"
This course presents the concepts of how to communicate so that you can influence others positively from your viewpoint, gain respect, building rapport with your peers and boss and how to be assertive without being aggressive, bossy and pushy.
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Communications - Interpersonal Skills
Lasting positive impressions can be built around proper communication and effective public speaking. The art of powerful communication and public speaking starts with understanding the various components of artful communication and the recognition of when to use which form. Hone your communication skills, find solutions to gender differences in communication, and reap the benefits of communicating with power, influence, authority, and confidence. This course will focus on in-depth communication components and the effectiveness of each component for designated needs.
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Communications - Team Building
The ultimate purpose of team building is to increase the effectiveness and efficiency of a group in its pursuit of organizational objectives. This workshop focuses on defining teams, exploring their importance, identifying support, and developing team goals. The stages, benefits, and problems of team development, as well as overcoming barriers and resistance to teamwork are addressed.
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Communications - Telephone Skills
This course will teach participant the skills they need to know about polished, professional telephone courtesy. Participants will learn to handle upset callers, field customer questions confidently, and how to stay calm and productive during high-volume calls.
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Customer Service Satisfaction
The Green Light of Customer Service
Customer service represents a vital link in the success and growth of any organization. This session focuses on the importance of customer service in a practical and basic format with tools that can be used immediately back on the job. Customer service is not a one-time event, but an ongoing process. This customer service program is delivered to meet the unique needs of Louis Armstrong New Orleans International Airport providing effective service that is efficient, integrated, informative, and responsive.
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Effective Business Writing
An overwhelming 90 percent of business is transacted through the written
word. Every individual within an organization, from the CEO to the support staff, must have proficient writing skills to successfully perform the daily operations of the company. Reports, letters, instructions, and policy are just a few examples of conducting business that necessitates the knowledge to clearly and concisely communicate in writing. Without these skills, a company suffers in lost time and money revenues. This session provides the participants with the tools to improve and enhance writing skills, thereby saving the organization time, resources, and money.
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Effective Writing I
This course was developed to cover the basic rules of grammar and punctuation in writing. This course is designed for staff to make writing less difficult by providing tips on good writing and answers to many questions.
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Effective Writing II
This course will allow participants to enhance their written communications skills. Participants will exercise a number of skills, including letters, reports, news articles, professional articles.
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Advanced Writing Skills
This course will provide attendees with advanced skills in writing well-developed findings that deliver a specific and easily understood message. Emphasis is placed on message development, clear communication, organization, use of graphical tools, and reporting standards. This differing types of reports issued and the differing types of writing skills are discussed.
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Writing for Impact
The purpose of this course is to give each participant practical experience in writing styles, organization, and conventions. Participants will learn how to organize findings in the power style, how to write "charge" paragraphs, and what reviewers look for in sentence and power structure.
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Managing Multiple Priorities
This course is designed to aid participants to stop time waste, take control of multiple priorities, even when they are all top priorities, handle unexpected demands and unplanned situations, and maintain composure when pressure is overwhelming and stress threatens productivity.
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Presentation Pizzazz & Business Savvy
This interaction session is designed to build a foundation of skill sets for delivering impactful presentations for large and small audiences. Applicable both for small meetings or large conferences, the workshop will provide a comprehensive approach on oral communications, persuasive speech delivery, overcoming objections, audio/visual tips, and motivational techniques for effective adult learning outcomes.
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Stress Management
A moderate amount of stress can be good for you. Stress keeps you alert and engaged in the world, but too much stress can be overwhelming. It can cloud thinking, interfere with productivity, and cause havoc in the workplace. Learning to manage stress consistently will help participants approach situations with more control and extract more enjoyment from life.
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Time Management - "Effectively Managing Your Time"
This course provides each participant practical experience in time management within the work setting. The professional and personal side of time management and goal setting will be examined. By using creative, interactive, and effective techniques, the participants will learn to improve teamwork and morale, and increase productivity.
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Business Etiquette and Sensitivity:Win/Win Situation
Business Protocol or …'What You Need to Know to "Behave" Yourself'
The "Golden" Rule… Treat others as you want to be treated. The "Platinum" Rule… Treat others the way they want to be treated. Learn the gemstones of proper business protocol. This seminar will provide the building blocks necessary to conduct yourself in proper business etiquette fashion. Role-playing exercises are used to further the understanding of topics.
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3-M: Management, Morale, Motivation
Master the 3Ms: Management, Morale, and Motivation
The number one productivity problem in America is managers who are out of touch with their people and out of touch with their customers. The challenge facing managers today is creating an environment, a climate, where employees can satisfy their personal needs and achieve personal goals while helping the manager to satisfy organizational needs and achieve the company's goals. The manager must discover ways to reshape relationships within the organization that will create conditions that capitalize upon these individual desires for recognition. As a manager of today and tomorrow, he/she must discover new methods to channel the energies of their workforce, new ways to communicate, and new ways to help their staff become motivated.
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Empowerment In Action
YOU can achieve greater levels of success while becoming a leader of choice, both on and off the job. This action-packed seminar will guide the participant through the skill sets needed to become a creatively talented and sought-after leader. Strong skills are essential to navigate through criticism, negative feedback, and obstacles that often impede personal paths to success. Participants will learn to seize every opportune moment and take the strategic steps necessary to articulate the organization's vision to others.
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Work/Life Balance
How to Balance Work and Family Life Without Loosing Your Sanity
Bring balance in your life by understanding your strengths and weaknesses before it's too late. Practice the art of sharing responsibility, accountability, flexibility, and needed R & & for yourself. You are worthy of it.
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Electives
Debra Gould & Associates programs are creative, interactive, effective, enjoyable and educational, and will teach you the skills necessary to reach your achievable goals. The session will be planned for handout material, exercises, activities and interactive questions and answers.
Entrepreneurs
Discover techniques and strategies that work for entrepreneurs. Learn to build the right mental attitude to create your vision. Realize that you've got what it takes to live your dreams. The desire and passion is yours when you believe and commit to these action steps: discovering and promoting your uniqueness, establishing successful business goals, and learning a systematic approach to marketing your ideas.
"Attitude Is Everything"
Your success as a person all starts with attitude. One of the attitudes you can begin to develop is a positive attitude about life. Debra will give you some insight on how you can succeed in life. You will realize that attitude is 85% who you are and aptitude is 15%.
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"Celebrating Life"
This workshop will address ways in which to value you and others. Recognize your purpose for living and how to live within your purpose. To affirm your worth and how to release the energies required for mental and physical well being.
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